Conflict Resolution and Challenging Behaviours

Training Course for Direct Service Staff & Manager & Volunteer Staff

Apply to Enrol


First Name:

Last Name:

Phone:

Email:

Organisation:

Your Role in Your Organisation:

This is a two day workshop on Wednesday 21st March & Thursday 22nd March 2012.

Topics for this course includes:

- Understanding conflict & its causes
- Understand how we/individuals deal with conflict
- Key conflict resolution skills
- Map conflicts, explore interests & creative solutions
- Understand negotiation & mediation
- Adopt a win-win approach
- Manage emotions effectively

Start date: Wednesday 21st March 2012
Time: 9.30am-4.30pm
Sessions: 2
Duration: 2 days
Tutor: School of Volunteer Management
Cost: Volunteer- FREE
$75.00 for HACC Staff
$120.00 for non-HACC Staff
Venue: Loftus TAFE
Room GG05, Rawson Ave, Loftus
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Email:  •  Phone: (02) 8558 4000  •  72 Carwar Ave Carss Park NSW 2221 © 2012. All Rights Reserved.
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